Are you a business customer? Visit the business customer service page for support.
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If you have reason to suspect a gas leak, evacuate the area and call us at 800.752.7504 or 911.
We're here to help. Choose how you'd prefer to contact us.
Need to share a concern with us? Simply complete and submit our secure online form.
Please allow 24-48 hours for a response. If you need immediate assistance, please call us.
Customer Service representatives are available by phone Monday – Friday 7:30 am to 7pm EST.
Home & Business – 800.752.7504
International – 1.704.382.7644
Hearing or Speech Impaired – 711
(TTY or TDD Relay Service)
Identity Protection/Fraud Alerts 800.752.7504 or fax 877.525.2880
Sales – 877.279.3636
Media Contacts – 877.348.3612
Investor Relations – 800.488.3853
Piedmont Natural Gas
P.O. Box 1246
Charlotte, NC 28201-1246
10101 Claude Freeman Drive
Suite 225 N
Charlotte, NC 28262
Note: Overnight payments may be mailed via United States Postal Service (USPS), FedEx and UPS.
Piedmont Natural Gas
525 S Tryon St.
Charlotte, NC 28202
P.O. Box 33068
Charlotte, NC 28233
